Delete your WAVO account
You can delete your WAVO account at any time. This page covers the WAVO app (by Pitstop Technologies Inc.) on Android, iPhone, and the web. It explains three ways to delete your account, what we delete, and what we keep and for how long.
Three ways to delete your account
In the app
- Open WAVO and sign in.
- Go to the Profile tab.
- Scroll to the bottom and tap Delete Account.
- Tap Delete Account again to confirm.
On the web
- Sign in at gowavo.com/app.
- Open Profile.
- Choose Delete Account and confirm.
You don't need to install the app.
By email
Email support@gowavo.com from the email address on your account, with the subject “Delete my account”. We may reply to confirm the request came from you, and we'll email you when it's done.
What we delete
Right away
- Your name, email address, and phone number
- Your password and Apple or Google sign-in
- Your profile photo
- Push notification tokens for your devices
You are signed out and can't sign back in to the account. If you have a WAVO Plus+ membership, it is canceled and won't renew.
Within 30 days
- Your saved vehicles, including VIN and license plate
- Service addresses, notes, and map locations on your bookings
- Chat messages with mechanics, and the photos and videos sent in chat
- Your saved payment cards and your customer record at our payment processor, Stripe
- Your SMS consent records, in-app notifications, and notification settings
- Your support chat history and the descriptions you wrote of your car's problems
If a booking, refund, or dispute is still open at 30 days, we finish deleting this data as soon as it's resolved.
What we keep, and for how long
The law requires us to keep some records, and we need others to handle warranty claims, disputes, and fraud. We remove your name, email address, phone number, street address, and VIN from these records. Anything you wrote yourself in a dispute or warranty claim stays with that claim.
- Payment and tax records (amounts, dates, the ZIP code and state where the service happened, and payment references): 7 years.
- Basic job records (the service done, vehicle year, make, and model, the mechanic's inspection report and photos, the estimates you approved or declined, and warranty claims): 7 years.
- Dispute, chargeback, fraud, and safety records: 7 years.
- Security logs (for example sign-in events and IP addresses): 3 years.
Stripe keeps its own records of payments it processed, under Stripe's privacy policy.
Mechanics and other service pros
When a pro deletes their account, we remove their name, email, phone number, sign-in, and push tokens right away and close the account so it gets no new jobs. We keep job history and earnings (for tax reporting such as Form 1099), signed provider agreements and their signature records, license and insurance documents, and background-check status for 7 years.
Shop employees
Deleting an employee login removes the employee's name, email, phone number, photo, and sign-in. Jobs they worked on stay with the shop's records.
Deleting some data without deleting your account
You can remove saved vehicles from the Profile tab at any time. To ask us to delete other data while keeping your account, email support@gowavo.com from the email address on your account and tell us what you'd like removed.
Questions
Email support@gowavo.com, or read our Privacy Policy.